We get it—sometimes things don’t go as planned. If you’ve changed your mind after placing an order, don’t worry! Simply reach out to us immediately, and we’ll do our best to offer an exchange, partial refund, or full refund, depending on your situation.

Refunds will typically be issued through the same payment method used for the original order, at the discretion of our team. We aim to make this process as seamless as possible!

At Caterfresh, we believe in kindness and respect. When interacting with our team, please be courteous and respectful—no one deserves abuse, and we will not tolerate any form of verbal aggression. If you cross the line, we reserve the right (and will gladly exercise it) to refuse service, cancel your order, or deny you access to future meals.

Let’s keep it friendly and pleasant. We’re here to serve you!

While we’ll do our best to provide an estimated delivery time at checkout, please note that this is not a guaranteed delivery time. Certain areas may experience delays due to the frequency of deliveries in that region or unforeseen circumstances (e.g., traffic, weather, etc.). We appreciate your understanding and patience. If you’re eagerly awaiting your order, feel free to reach out to us, and we’ll provide an update on your delivery status.

A delivery fee of $50 applies for orders below 30 Bento Boxes.
A delivery fee of $30 applies for orders with 30 or more Bento Boxes.
An additional $10 surcharge applies for the following locations: Jurong Island, Sentosa and CBD areas (postal codes starting with 01, 03-08, 17-19, 22 and 23).

our privacy matters to us. We respect the personal data we collect and handle it responsibly. For full details, please refer to our Privacy Policy page.

‍Gathering of Personal Information:
While using our website and social media channels, you may be asked to provide certain personal information, such as your name, email address, phone number, payment information, and other details to enhance your Caterfresh experience.

We may use this information to:

Cookies:
We don’t use cookies for tracking purposes, but your browser may still collect them. You can choose to disable cookies or receive alerts when cookies are being sent through your browser settings. Please note that disabling cookies may affect your website experience, and some features may not function properly.

‍Policy Changes:
We reserve the right to update or modify our policies occasionally. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new Terms.

By accessing and using Caterfresh’s website, placing an order, or interacting with our services and social media channels, you agree to comply with these Terms. If you disagree with any of the Terms, please refrain from using our services.

We reserve the right to update these Terms at any time. Please review them periodically for updates.