Effective Date: May 22, 2025
Caterfresh Pte. Ltd. ("Caterfresh", "we", "our", or "us") is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy ("Policy") describes how we collect, use, store, and protect your Personal Data when you access and use our websites, mobile applications, and services ("Services"). By using our Services, you consent to the collection and use of your data in accordance with this Policy.
1. Information Collection
We collect Personal Data that you provide to us directly and through your use of our Services. The following types of information may be collected:
Personal Identification Information: Your name, email address, phone number, and other contact information.
Transaction Information: Details about your orders, payment information, delivery addresses, etc.
Account Information: Usernames, passwords, and any preferences you set on your account.
Usage Information: Data on how you interact with our websites or mobile apps, including browsing activities, device information, IP addresses, cookies, etc.
Communication Data: Records of interactions with our customer service team through various channels (email, SMS, or instant messaging apps).
We may collect this data when you:
Browse or register on our website and social media channels
Contact our customer service for inquiries or assistance
Participate in promotions, surveys, or feedback channels
2. How We Use Your Information
The information we collect may be used for the following purposes:
To personalize your experience: We use your data to customize our Services according to your preferences and needs.
To process transactions: Your information will be used to process orders, confirm payments, and facilitate deliveries.
To improve customer service: Your data helps us respond to your queries and provide better service.
To send periodic communications: We may use your contact information to send updates related to your orders or promotions. You may opt-out at any time.
To enhance our website and mobile apps: We continually work to improve the functionality and content of our Services based on the information we receive from you.
To comply with legal obligations: We may need to use or disclose your information to comply with legal or regulatory requirements.
3. Data Protection and Security
We take the security of your Personal Data seriously and have implemented appropriate measures to protect it from unauthorized access, alteration, or destruction. However, please note that no method of data transmission over the internet can be guaranteed to be 100% secure. While we strive to protect your information, any data transmission remains at your own risk.
4. Disclosure of Your Information
We do not sell, trade, or otherwise share your Personal Data with outside parties, except in the following situations:
Service Providers: We may share your information with third-party service providers (e.g., payment processors, logistics partners) who assist in delivering our Services. These parties are bound by confidentiality agreements to protect your data.
Legal Compliance: We may disclose your Personal Data if required by law or when we believe disclosure is necessary to protect our rights, enforce our terms and conditions, or comply with legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new owner, subject to applicable data protection laws.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect data when you visit our website or use our mobile app. These technologies help us:
Track and analyze usage patterns
Personalize your experience
Serve relevant advertisements
You can manage or disable cookies through your browser settings. However, please note that doing so may affect the functionality of certain features on our Services.
6. Consent
By using our Services, you consent to the collection, use, and processing of your Personal Data as described in this Policy, in accordance with the Personal Data Protection Act (PDPA) of Singapore. You can withdraw your consent at any time by contacting us as specified below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the updated Policy will take effect immediately upon posting. We encourage you to review this Policy periodically to stay informed about how we protect your Personal Data.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to request access to or correction of your Personal Data, please contact us:
Caterfresh Pte. Ltd.
15 Senoko Dr, #04-07/08 JTC Foodhub @Senoko, Singapore 758202
Phone: +65 97926969
Email: events@caterfresh.com.sg
